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Return & Refund Policy

1. Overview

This Return & Refund Policy outlines the terms and conditions for returns and refunds on SAFEFCCOINS. Since we provide digital services, our refund policy differs from physical product returns.

2. 24-Hour Refund Policy

We offer a 24-hour refund policy for orders that have not been delivered. If you request a refund within 24 hours of placing your order and the order has not yet been completed, you are entitled to a full refund.

2.1 Eligibility

• Your order must not have been delivered or completed
• You must request the refund within 24 hours of order placement
• You must provide your order number

2.2 How to Request a Refund

Contact our support team through the website and provide your order number and reason for the refund request. Approved refunds will be processed to the original payment method within 5-10 business days.

3. Refund for Account Bans

If your EA account receives a ban from Electronic Arts within 7 days of coin delivery, you may be eligible for a refund where the ban is directly related to the transfer service we provided.

3.1 Conditions

• The ban must be directly related to our transfer service
• You must provide proof of the ban from EA
• The ban must occur within 7 days of delivery completion
• Refund requests must be submitted within 14 days of the ban notification

3.2 Exclusions

Refunds will not be provided for bans resulting from your own actions, unrelated EA policy violations, or bans that occur outside the covered time window.

4. Non-Refundable Situations

• Orders completed more than 24 hours ago unless covered by the ban policy
• Incorrect account information provided by the customer
• Invalid or expired backup codes
• Changes to account password or security settings during delivery
• Successfully completed orders

5. Processing Refunds

Approved refunds are returned to the original payment method. The exact time it takes for the refund to appear depends on your payment provider.

6. Chargebacks and Disputes

If you have concerns about your order, please contact our support team before initiating a chargeback or dispute with your payment provider.

7. Exchange Policy

We do not offer exchanges for digital coin services. If you need to change your order, contact support before the order is completed.

8. Delivery Issues

If you experience issues with delivery, contact our support team immediately with your order number and details of the issue. We will work to resolve delivery issues before processing any refunds.

9. Customer Responsibilities

• Provide accurate EA account information
• Ensure backup codes are valid and current
• Stay logged out of the EA account during delivery where instructed
• Not change account password or security settings during delivery

10. Contact Us

For refund requests or questions about this policy, use the live chat on our website and provide your order number for faster assistance.

By using our services, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.

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